Publié il y a 4 mois

Date de début de mission idéale pour le client : 2022-05-09
TJM HT max 618 €
Lieu : Paris et proche banlieue
Durée : 12 mois
Rythme : 5j/semaine
Télétravail : 2j télétravail / semaine
Secteur : Banque

Description :
Description mission Context :

In order to support the group’s ambition to improve cistomer knowledge and experience, the mission aims at reinforcing the delivery of the Group’s CRM platrform, serving 7 Group businesses. The consultant will perform a mixed rôle of

1/ project management and

2/ Business Analyst, in direct relation with the business contacts.

You will be part of the IT team, made up of an application manager, 4 PM/BA base in Paris and Germany, and 13 Developers in our Tunisian development platform, part of the Group.

In order to maximize cross-business functionalities, the business roadmap is centralized and steered by the Group Marketing department, working closely with the IT team. You will be in direct contact with the businesses to support them in improving their sales and marketing processes. The CRM relies entirely on internal development. It is interconnected with the marketing automation tool : Oracle Eloqua as well as with the many business systems of the Group. The CRM encapsulates the Reporting/Analytics solution IBM Cognos Analytics (v11).

Profile experience must meet the minimal requirements :

Minimum 8 years experience working in IT department

Minimum 3 years in project management Business context : Banking or Financial group Recent experience At least 4 years cumulated experience

System/Application : Recent experience as a Business Analyst to manage specific developement

Education :

Graduate of an engineering school or master’s degree

Expected Skills Customer Relationship management concept, features and organization

Sales Process Fluent French and English, essential German is a plus

Ability to demonstrate / argue, ability to defend reasoning

Design, functional modeling of a system Clear and concise communication

Written communication to management

Excellent interpersonal skills

Autonomy and strong personal energy/dynamics Assertiveness, Sense of responsability/ownership

Optional bonus critieria Functional :

Reporting / BI/ Analytics solution, recent and cumulative experience of 4+ years Expertise of functionalities of a Marketing automaton tool and of digital marketing processes

Good understanding of the functionalities of a main sales distribution processes of Private banking business Technical/ Functionnal support Knowledge of SQL

 

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